At Guide Gear, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
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You may return most new, unused items within 30 days of delivery for a refund or exchange.
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Items must be in their original condition and packaging, with all tags and accessories included.
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To start a return, please contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
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Once your return is approved, we will provide instructions for shipping the item(s) back to us.
Refunds
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Once we receive and inspect your returned item(s), we will process your refund.
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Refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.
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Original shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.
Exchanges
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If you would like to exchange an item for a different size, color, or product, please let us know when you request your return.
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Exchanges are subject to product availability.
Damaged or Incorrect Items
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If you receive an item that is defective, damaged, or not what you ordered, please contact us at [email protected] within 7 days of delivery.
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We will arrange for a replacement or full refund at no additional cost to you.
Non-Returnable Items
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Certain products, such as clearance items or gift cards, may not be eligible for return or refund. These will be clearly marked at the time of purchase.
Contact Us
If you have any questions about this policy or need assistance with your order, please reach out to us at:
📧 [email protected]